Choosing the Right Taxi Company: What You Need to Know

Whether you’re heading back from a night out, on a business trip or to the airport, choosing the right taxi service is a crucial decision that can massively impact your travel experience. If you don’t have access to a car or simply don’t want to deal with the hassle of driving, having a reliable, efficient and friendly taxi service at your fingertips can be a convenient and stress-free option. 

However, with so many taxi companies in the Midlands to choose from, it can be tough to know whether you’re making the right decision. That’s why, in this blog, we’ll take a look at key factors to consider when choosing the right taxi company for your needs. 

Plan Your Trip

Before you figure out how to choose the right taxi company in the Midlands, it can be helpful to plan your trip as much as possible. This includes thinking about how far you need to travel, what time you need to be there, how much you’re willing to pay and what kind of vehicle would best suit your requirements. Having this information to hand will help you to better communicate your needs to a taxi service better, and it will also allow you to get more reasonable fare rates.

Do a Quick Online Search

Once you have your travel plans in mind, you can start looking for the best taxi company in your area. A quick Google search will give you dozens of results, so take some time to research a few of them. Look at their websites, social media pages and online reviews to get an idea of the quality of the services they offer. 

Cross Reference Your Needs

When researching various taxi companies, it’s important to consider your specific needs. For example, if you’re travelling with your family or a group of friends or colleagues, you’ll need a taxi service that can accommodate you with a larger vehicle. Or, if you or someone you’re travelling with have special accommodations that need to be made, such as wheelchair accessibility, make sure ahead of time that the taxi company can oblige. 

Consider Location

Naturally, the area you’re travelling to will impact which taxi service you choose. For example, if you’re staying in a hotel in Coventry, it’s probably more convenient to choose a taxi service that’s located nearby. However, if you need to travel further afield, make sure in good time that the taxi service is able to take you there. This will massively minimise wait times and guarantee that you’ll arrive at your destination on time. 

Look for Customer Reviews

One of the best ways to gauge whether a taxi company is any good is by reading reviews from previous customers. Testimonials will paint a picture of the level of service you can expect, as well as any issues that past customers may have run into. 

Ask the Right Questions

Once you’ve narrowed down your list of potential candidates, you might want to contact each one and ask some of the following questions to choose between them:

• What are their rates?

• What areas do they serve? 

• Do they make special accommodations, such as wheelchair ramps and air conditioning? 

• Do they have any discounts or promotions? 

• What is their cancellation policy? 

• What is their estimated wait time? 

Asking these questions will give you a complete idea of each taxi company, helping you to make a well-informed choice. 

Find Out About the Drivers

Obtaining information about a company’s drivers is also essential before choosing them. You should be asking about whether each driver has a full driving licence and insurance status and whether they’ve undergone a background check. It’s important to remember that even if a company is reliable and trusted, the most important factor is still the individual driver’s reliability, as they are the one that will be with you for your journey. If your driver isn’t professional or good with customer service, you won’t receive the expected taxi experience you’re paying for. 

Check the Vehicle

The type of vehicle being used by your chosen taxi company can also make a big difference to your experience. Make sure that the taxi is suitable for your needs and that it is well-maintained and clean upon its arrival. On top of this, you should verify that your specific requirements have been accommodated, such as a child seat or ample luggage space. You can always find out from a taxi company the different types of vehicles they offer before booking so you know exactly what to expect when the time comes. 

Choose Companies Who Prioritise Customer Satisfaction

Your chosen taxi company should make customer satisfaction a priority at every step of your journey with them. The best way you can check for this is by checking for the number of regular customers that the company serves, as this implies that they have a track record for excellence if people keep coming back to use their services. 

Looking for a Reliable Taxi Company in Coventry? 

With over 50 years of experience, Lewis Taxis combine cutting-edge technology with the traditional values of exceptional taxi service to get you from A to B on time.

Our 24/7 taxi service caters to both short hops and long journeys, ensuring you get where you need to be, when you need to be there. Booking a taxi has never been easier than with the help of our online cab booking app. Plus, our computerised dispatch system guarantees prompt arrival times for our taxi drivers. Whether you need us for a one-time journey or routine travel, we can accommodate our services to meet your requirements. For more information, please get in touch with us.